• Subaru

Stanley Subaru

22 Bar Harbor Road
Ellsworth, ME 04605

  • Sales: (888) 461-3367
  • Service: (866) 709-4461
  • Parts: (888) 733-8249

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About Subaru Warranties

 

Subaru Warranty Information
What is Covered By My Subaru Limited Warranty? What is Not Covered By My Subaru Warranty?

 

Who Makes The Subaru Warranties?

     These warranties are made by SUBARU of America, Inc. ("SOA")*, SUBARU Plaza, P.O. Box   6000, Cherry Hill, NJ 08034-6000.


When Do Subaru Warranties Apply?

     These warranties only apply if the vehicle was imported or distributed by SOA and sold to the first retail purchaser by an Authorized SUBARU Dealer in the United States. Any and all repairs must be performed by an Authorized SUBARU Dealer located in the United States. Every owner of the vehicle during the warranty period shall be entitled to the benefits of these warranties. If the vehicle is sold or otherwise transferred, it is recommended and requested that the new owner promptly send written notice of the transfer of ownership to SOA at the address indicated above.


What is the Warranty Period for My Subaru Vehicle?

     Warranty coverage begins on the date the vehicle is delivered to the first retail purchaser. If the vehicle was used as a demonstrator or company vehicle before being sold at retail, warranty coverage begins on the date the vehicle was first placed in such service.


What is Covered By My Subaru Warranty?

      1. These warranties cover any repairs needed to correct defects in material or workmanship reported during the applicable warranty period and which occur under normal use:

  • In any part of the 2012 model year SUBARU which is identified on the inside front cover of this Warranty & Maintenance Booklet (the "vehicle").
  • Any Genuine SUBARU Optional Accessories.
  • In addition, adjustment services are covered one time only during the first 36 months/36,000 miles of operation, whichever comes first.


2. What is The New Car Limited Warranty?

     BASIC COVERAGE is 3 years or 36,000 miles, whichever comes first. Subject to the exclusions listed in this warranty, it covers the entire vehicle.  Learn more about optional extended protection beyond the warranty. 


3. What is the Seat Belt Lifetime Limited Warranty?

     SEAT BELT COVERAGE lasts for the useful life of the vehicle and includes seat belts and related components which fail to function properly during normal use.

This warranty does not apply to cosmetic appearance, such as color fading, when the seat belts function properly. Coverage also excludes any electrical related components or body anchor points.


4. What is the Wear Item Limited Warranty?

     WEAR ITEM COVERAGE is 3 years or 36,000 miles, whichever comes first. Items covered are brake pad/shoe linings, clutch linings, and wiper blades.


5. What is the Powertrain Limited Warranty?

     POWERTRAIN COVERAGE for all models is 5 years or 60,000 miles, whichever comes first. Subject to the exclusions listed in this warranty, it covers the major powertrain components listed below.

     Powertrain Coverage Components

  • Engine
  • Engine block and all internal parts
  • Cylinder heads and valve trains
  • Oil pump, oil pan 
  • Timing belts or gears and cover 
  • Water pump
  • Flywheel
  • Intake and exhaust manifolds
  • Oil seals and gaskets


     Transaxle and Differential

  • Transaxle case and internal parts
  • Torque converter
  • Electronic transmission control unit
  • Seals and gaskets 
  • Axle shafts and constant velocity joints [except boots]*
  • Propeller shaft
  • Wheel bearings


6. What is the Rust Perforation Limited Warranty?

     RUST PERFORATION COVERAGE for all models is 5 years, regardless of mileage. Subject to the exclusions listed in this warranty, defective original body sheet metal panels that are rusted completely through from the inside out (perforated by corrosion) will be repaired or, at the option of SOA or your Authorized SUBARU Dealer, replaced without charge to you for labor and materials. The following items are not covered: (1) rusting of the outside of the underbody (floor pan) or any other part of the vehicle except body panels; (2) rust resulting from alteration of any body panels; (3) rust as a result of damage to paint caused by normal road hazards such as stones or other debris; (4) body panel rust caused by abuse, lack of maintenance, or damage to the vehicle; (5) rust caused by sand, mud, salt, submergence of a body panel in water, exposure to industrial fallout, chemical fallout, tree sap, hail, or other causes beyond the control of SOA; (6) replacement body sheet metal panels and (7) other items listed under "What is Not Covered" (later in this section).


Rust Perforation Coverage applies to perforation due to corrosion only. Perforation is a rust-through condition, such as an actual hole in a sheet metal panel. Cosmetic or surface corrosion, such as that caused by stone chips or scratches in the paint, is not covered under this warranty. In addition, SOA or your Authorized SUBARU Dealer reserves the right to decide whether painting the repaired or replaced panel to match the original finish is feasible. SOA will not, under any circumstances, pay for painting the entire vehicle solely to match paint color.

Since your vehicle was designed and built to resist corrosion, use of additional rust-inhibiting materials is not necessary and not a requirement for coverage under this warranty. Whether to obtain such additional protection is your decision.


7. Repairs at No Charge for Defective Parts

     Defective parts will be repaired, or at the option of SOA or your Authorized SUBARU Dealer, replaced with a new or remanufactured parts without charge to you for labor and materials.


8. How do I Obtain Repairs for Warranty Claims?

     Warranty claims must be made as soon as reasonably possible after a defect is discovered, but before the end of warranty coverage on the particular part. It is recommended that warranty repairs be performed by the Authorized SUBARU Dealer who sold you the vehicle, although warranty service will be performed by any Authorized SUBARU Dealer anywhere in the United States. When a warranty repair is needed, your vehicle must be brought to an Authorized SUBARU Dealer's place of business during normal business hours. A reasonable time must be allowed for the dealership to perform necessary repairs. Within the New Vehicle Limited Warranty period, if any part needed to make repairs is temporarily unavailable anywhere in the United States, you may be eligible, under the terms of the SUBARU Owner Assistance Alternate Transportation Program, for a substitute vehicle during the time your vehicle is out of service for warranty repairs. See your Authorized SUBARU Dealer for additional details.



9. Towing

      SOA will pay the cost of having your vehicle towed to the nearest Authorized SUBARU Dealer if it cannot be driven due to a defect covered by these warranties.



10. What About Emergency Repairs?

     In case of an emergency in which there are no Authorized SUBARU Dealers open for business within a distance of 75 miles, minor repairs needed to ensure the safe operation of the vehicle may be made at any available service facility. SOA will reimburse you up to a maximum amount of $500.00 for any such emergency repairs that are eligible for coverage under this warranty. However, SOA is not obligated to reimburse you at a cost for warranted parts replaced which is higher than SOA's suggested retail price or for labor charges which are higher than SOA's recommended time allowance for the repair multiplied by a labor rate per hour appropriate for your location. To make a claim for reimbursement, you must present all replaced parts, your copy of the paid receipt and a written description of the emergency situation to any Authorized SUBARU Dealer within 15 days of the emergency repair. Once verified, the dealer will submit your claim for processing and you will receive reimbursement for all approved claims directly from SOA within 60 days. SOA reserves the right to have all emergency repairs inspected when a claim is made and assumes no liability for the workmanship of the repair facility or for any non-genuine SUBARU parts or accessories used in the repair.



11. Warning About Non-Genuine Accessories and Equipment

Genuine SUBARU Accessories are optional equipment items approved, recommended, and supplied by SOA for installation on the vehicle. Some dealers sell Genuine SUBARU Accessories as well as other accessories and equipment. These warranties apply only to Genuine SUBARU Accessories. They do not apply to any other accessories and equipment.


12. What Are My Maintenance Responsibilities on a Subaru-Warranted Vehicle?

It is your responsibility to have all scheduled inspection and maintenance services performed at the times and mileages recommended at the back of the Subaru Warranty Booklet and to retain proof that inspection and maintenance services are performed when recommended. One method of proof is for you to have each maintenance service record contained in the Booklet validated at the proper time or mileage by the Authorized SUBARU Dealer or other service facility performing the service. You are also responsible for checking such items as fluid levels and tire pressures regularly.


13. General Subaru Warranty Information

Under these warranties, parts that malfunction or fail during the warranty period as a result of a manufacturing defect will be repaired without charge. The servicing Authorized SUBARU Dealer also will replace, without charge, all lubricants and fluids which become contaminated as a result of making any such repairs.

SOA, its Distributors and Authorized SUBARU Dealers reserve the right to make changes in vehicles sold by them at any time without incurring any obligation to make the same or similar changes in vehicles previously sold by them.


THESE WARRANTIES AND THE EMISSION RELATED WARRANTIES APPEARING ELSEWHERE IN THIS BOOKLET ARE THE ONLY EXPRESS WARRANTIES BY SOA ON THE VEHICLE AND ON GENUINE SUBARU OPTIONAL ACCESSORIES INSTALLED ON THE VEHICLE PRIOR TO DELIVERY.


THESE WARRANTIES ARE LIMITED IN DURATION TO THE TIME PERIOD OF THE WRITTEN WARRANTIES. THESE WARRANTIES ARE IN LIEU OF ALL OTHER OBLIGATIONS, LIABILITIES OR WARRANTIES, WHETHER EXPRESS OR IMPLIED. ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE END AT THE SAME TIME COVERAGE ON THE PARTICULAR COMPONENT ENDS. 


SOA, its Distributors, and Authorized SUBARU Dealers do not authorize any person to assume for any of them any obligations or liabilities greater than or different from those set forth in these warranties. Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply. These warranties give you specific legal rights and you may also have other rights under state law.


14. A Note About Mercury

WRX-STI models are equipped with High Intensity Discharge (HID) headlights that contain mercury. Additionally, mercury parts are contained in the Tribeca, Forester, Impreza, Legacy and Outback (navigation screen display system and rear seat entertainment screen display system if equipped). For this reason, it is necessary to remove these components before vehicle disposal. Once removed, please reuse, recycle or dispose of as hazardous waste.

No other models contain the mercury devices or parts.


What is NOT Covered by my Subaru Warranty?


Parts Covered By Other Warranties
These warranties do not cover any parts, such as tires, which are covered by their own separate warranties.

Maintenance and Adjustment Services; Normal Deterioration
These warranties do not cover the cost of parts or labor involved in performing any normal maintenance services. There is also no coverage for normal deterioration or fading of paint, soft trim, cosmetic and appearance items.

Damage or Malfunction Due to Improper Repair or Unauthorized Parts
These warranties do not cover any part which malfunctions, fails or is damaged due to any unauthorized alteration or modification made to the vehicle such as the removal of parts or the installation of parts, equipment or accessories or improper repairs or adjustments not approved or recommended by SOA.

Damage or Malfunction Due to Abuse, Neglect, Accident or Fire
These warranties do not cover any part which malfunctions, fails or is damaged due to objects striking the vehicle, road hazards, whether on or off the road, accident, fire, neglect, abuse or any other cause beyond the control of SOA.

Damage Caused By a Non-Covered, Unauthorized Part
These warranties do not cover damage to a covered component directly caused by the failure of a non-covered part, accessory or occurrence of event.

Damage Caused Due to Use of Vehicle in Competitive Events
These warranties do not cover damage to any component that is the result of operating the vehicle in any competition or racing event.

Damage or Malfunctions Due to Lack of Maintenance or Failure to Follow Instructions
These warranties do not cover any part which malfunctions, fails or is damaged due to a failure to follow the operating instructions set forth in the Owner's Manual (e.g., failure to use proper fuel) or a failure to follow the Schedule of Recommended Inspection and Maintenance Services set forth in this Booklet.

Damage Caused by the Environment
These warranties do not cover damage caused by airborne fallout (which includes but is not limited to chemicals, tree sap, and bird droppings), salt, water, flooding, hail, windstorm, lightning, extreme temperatures, or any other environmental cause.

Repairs By Non-Authorized Subaru Dealers
Except in the case of emergency repairs as previously explained, labor and material expenses for repairs performed at any facility other than that of an Authorized SUBARU Dealer are not covered.

Cars Ineligible for Warranty Coverage
The vehicle is not eligible for warranty coverage if the vehicle identification number is altered or cannot be read; if the vehicle has been declared a total loss or sold for salvage purposes; if the vehicle has been dismantled, destroyed or changed in such a manner that constitutes a material alteration of its original construction; if the odometer mileage has been changed so that mileage cannot be readily determined.

Applied Chemicals
These warranties do not cover any part of the vehicle's finish which is damaged by adding or applying chemicals other than those approved or recommended by SOA.

Damage Caused By a Non-Covered Part
These warranties do not cover damage to a covered component directly caused by the failure of a non-covered part or occurrence of event.

Commercial Use
These warranties do not cover any part which malfunctions, fails or is damaged due to commercial use of the vehicle, unless this exclusion is expressly waived in writing by SOA.

Other Expenses
SOA, ITS DISTRIBUTORS, AND AUTHORIZED SUBARU DEALERS SHALL NOT BE LIABLE FOR ANY LOSS OF USE OF THE VEHICLE; FOR ANY ALTERNATE TRANSPORTATION, LODGING, FOOD OR TELEPHONE EXPENSES; FOR ANY DAMAGE TO GOODS, COMMERCIAL LOSS, LOSS OF TIME OR INCONVENIENCE; OR FOR ANY OTHER INCIDENTAL OR CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages; therefore, the above limitation or exclusion may not apply to you.


Source: Subaru of America, http://www.subaru.com.

For More on Subaru Extended Service Contracts, Subaru Added Security Program:  Extended Service Basics.


 Do you still have warranty questions? 
ask our Warranty Expert Geddy Himes-Richardson.
 


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